6 weeks ago, I took delivery of a nice shiny new fridge/freezer. It did everything I wanted it to (kept the milk cold and froze the apples I put in it). This morning, I came downstairs, opened the door and the little light did not come on. FIrst thought was that the sockets had tripped out, so I checked the box and everything was fine. Next thought was that the fuse or the socket were faulty - but I tested them and they passed.
Soooooooooooooo - off to work and call the company I got the fridge from. To save them from embarrassment, I will call them by the acronym MEA. I finally managed to get appliance repairs on the phone, and they said they would go and look at it in the afternoon. Then I had to find someone who would house-sit until they had gone. Thank goodness for my friend Dot - she rushed her morning and house-sat from 1 until 4 - she is a good friend!
So eventually he turned up and looked at the appliance. I then got a call, the gist of which was that it needed a new part, and would be fixed in the middle of next week.
As you can imagine, I was not prepared to accept that! I rang the appliance repair centre, and got no reply. Eventually, I got the appliance repairs manager - someone who understood that I could not live without a fridge for nearly a week. He promised to arrange a replacement.
So then it was contact with the showroom, who did not have another of the one I had. They instead offered me a bigger one. And not only was it bigger but cheaper too, so I asked if they would reverse the doors for me (which they agreed to). Itr was only after they agreed that they checked the original purchase and found it was a manager's special! However, they had agreed so that was that.
Now I just have to replace the lost food. Let me think how many lots of smoked salmon do I have in there, I wonder...?